How to use the refund feature
Sheila
Last Update un anno fa
In this article, we will guide you through the steps of processing refunds using our Biyo POS system. Refunding transactions is a crucial feature, and understanding how to utilize it ensures a smooth experience for both merchants and customers.
There are two methods for processing a refund:
1. Refunding a Closed Order:
After a sale has been completed, and the order is closed, you can easily process a refund using the following steps:
Note: It is easier to find the order by searching the order number.
2. Click the "Refund" button
3. Follow the on-screen prompts to complete the refund process.
2. Refunding by Creating a New Order:
Alternatively, you can initiate a refund by creating a new order.
Follow these steps:
1. Start a new order as if you were making a sale.
2. Select the product that needs to be refunded.
3. Adjust the quantity to -1 for the refunded item.
4. Complete the order, and the system will automatically process the refund.
Processing refunds with Biyo POS is a straightforward task, offering users flexibility through two distinct methods. Whether refunding a closed order or creating a new one, following these steps ensures a seamless experience for both merchants and customers.
If you have any further questions or need assistance, feel free to reach out to our support team.