BIYO POS Help Center | How to Add and Manage Void Reasons

How to Add and Manage Void Reasons

Aiden Walker

Last Update a month ago

A void cancels an entire active ticket or removes an individual line item from the cart before payment is processed. Tracking void reasons gives management clear visibility into item waste, inventory discrepancies, employee training needs, and operational shrinkage.

How to Add a New Void Reason

Store administrators can create custom void reasons directly from the Biyo back-office dashboard.

1. Log in to your Biyo Dashboard.

2. Click Configure in the top navigation bar and select Void Reasons.

3. Click the + Add void reason button in the top-right corner.

4. Enter the reason name in the Void reason field (e.g., Manager Comp, Spill / Waste, or Customer Walkout).

5. Click Add new void reason to save.

The new reason will appear as a selectable option across all connected POS terminals when you sync.

How to Edit or Delete Existing Void Reasons

You can update or remove void reasons at any time to keep your POS terminal options clean and relevant:
1. Go to Configure $\rightarrow$ Void Reasons.

2. Locate the reason you wish to modify in the list:

Edit: Click the Pencil icon under the Actions column, update the name, and save your changes.

Delete: Click the Trash icon under the Actions column to permanently remove the reason from the POS prompt.

How Void Reasons Work on the POS Terminal
Cashiers encounter the void workflow on the POS screen in two scenarios:

1. Removing a Single Item: Tap the red Trash icon next to any individual line item in the cart.

2. Canceling the Full Ticket: Tap the Cancel Order button at the top of the active order pane.

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